Resources
Community resources, assistance channels and information.
In an Emergency call 000
If you are deaf or have a speech or hearing impairment call 106
For Flood Or Storm help
Phone SES on 132 500
For Loss of power
Electricity problems or fallen powerlines contact essential energy on 132 080
Fires Near Me
Stay updated with local alerts and live bushfire maps.
The BOM App
Staying informed about the weather made easy.
Hazard Reduction
Know where the hazard reduction burns are.
Live Traffic App
Know where the hazard reduction burns are.
Emergency+ App
Provide critical location details required by emergency services.
Hazards Near Me App
Emergency warnings and advice for fires and floods in NSW.
Support & Assistance
Australian Government Financial Assistance
Short-term income assistance (up to 13 weeks) if you've lost income as a direct result of a natural disaster.
If your home or essential household items were damaged or destroyed by a natural disaster, you may be eligible for the Disaster Relief Grant. Or, Call 13 77 88 and ask about the disaster relief grant administered by Resilience NSW.
Payments, grants and programs for people affected by floods, bushfires and other natural disasters in NSW
Visit Additional Child Care Subsidy Temporary Financial Hardship to find out if you're eligible for extra help with the cost of approved child care.
Natural disaster assistance is available to those in LGAs affected by a declared natural disaster. Visit the RAA Declarations webpage for information on current declarations.
The Australian Taxation Office has announced support including extra time to pay tax or lodge tax returns, activity statements or other obligations, and are prioritising any refunds owed to you.
Assistance for Small Business and Not-For-Profit Organisations
Up to $50,000 to help pay for the cost of clean-up and resuming operations.
Recovery assistance is available to businesses impacted by natural disasters and emergencies.
Assistance from Banks
ABA members play an active role when a natural disaster occurs to support customers in impacted communities and offer a range of services to help. Click here for the full list of Australian banks and their contact details for disaster assistance.
Assistance Resources for Primary Producers
Grants for primary producers are available to cover costs including repairing damaged fencing and equipment, replacing livestock, salvaging crops and restoring fields. This will be available through the Rural Assistance Authority, call 1800 678 593 to apply.
Freight subsidies for primary producers – up to 50% of the cost on the carriage of livestock and fodder to help primary producers. This will be available through the Rural Assistance Authority, call 1800 678 593 to apply
Up to $15,000 to cover costs of transporting fodder/water to an affected property, stock to sale or slaughter and stock to/from agistment.
Primary producers directly affected by a declared natural disaster may be eligible for a low interest loan of up to $130,000 to support recovery.
Assistance for Sport and Recreation Clubs
Sporting and recreation clubs and associations directly affected by a declared natural disaster may be eligible for a low interest loan of up to $10,000 to support recovery.
Other Assistance Channels
We are devoted to helping our farmers, farming families and farming communities survive through the tough times so they can thrive in the good. Aussie Helpers is designed to provide financial assistance, counselling, educational assistance, fencing, livestock feed and essentials like fuel, groceries, and medicines to rural farming families. Call 1300 665 232 or Email admin@aussiehelpers.org.au
Vinnies supports people in communities across NSW and Australia every day, and we’re also on-hand to help during major emergencies such as the drought, bushfires and floods.
Practical help and resources to use before, during and after emergencies.
Advice Resources
Business NSW have opened access to their Workplace Advice Line, now free to all businesses in NSW impacted by the current flood disaster for the next four weeks at no charge to all businesses in impacted areas. The Advice Line can help you manage issues like employees not being able to work because they cannot travel to work or safely enter the workplace because of flooding. For support, please call 13 29 59 between 8.30am and 5pm Monday to Friday.
If you have been affected by recent storms or floods, Legal Aid NSW can help you with disaster related legal needs. Find out more by visiting the Legal Aid website or call the Disaster hotline 1800 801 509.
If you have been affected by a natural disaster, the Insurance Council of Australia (ICA) can help you with disaster related insurance information. Call the ICA’s disaster hotline 1800 734 621 or visit the website for more information.
The National Debt Helpline offers free and confidential financial counselling and resources.
Seeking Emotional Support
Please seek face-to-face support after traumatic experiences like a natural disaster emergency and read the NSW Health mental health support factsheets.
If you or someone you know needs help ring the Mental Health Line. They can put you in contact with the most relevant mental health service for children, teens, adults and older people.
$10 million to support the mental health of school-aged children. This will be through the ‘Resilient Kids’ program.
Our Mental Health Services care for adults, adolescents, and children and work with you and your family or carers to determine what options are available to help you recover.
Living through a natural disaster can take a toll on your mental health and wellbeing. Support is available for you and the people around you.
Dealing with Animals
Flood-affected farmers and land managers who require assistance with livestock assessment, veterinary assistance, emergency fodder and livestock euthanasia or burial, can call the Agricultural and Animal Services Hotline, 1800 814 647.
For injured wildlife, call WIRES on 1300 094 737 or Wildlife Rescue Australia on 1300 596 457.
Rural landholders affected by flooding can request Agricultural and Animal Services for emergency fodder. Landholders need to continue to register their requests for emergency fodder by contacting the Agricultural and Animal Services hotline on 1800 814 647.
The RSPCA also offers assistance with pets, livestock (including horses) and wildlife: Send an email to mail@rspcansw.org.au, or call 1300 278 358.